Frequently Asked Questions

***ATTENTION: Due to the COVID-19 Pandemic and the recent surge in US infections, we are experiencing longer than normal production times. Currently our print orders are shipping as many as 10 days later than normal, making production time estimates 5-15 days. Additionally, please contact carrier regarding any delays in shipping times they may be experiencing. We thank you for your patience as we work to minimize delays as much as possible.

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact info@cidroberts.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact info@cidroberts.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email info@cidroberts.com.

WHO TO CONTACT? 

You can reach out at any time by email at info@cidroberts.com.

How can I keep up with your new work?

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter by clicking here !

You can also follow me on social media where I'm always posting about new work!

Visit my Instagram by clicking here. 

Visit my Facebook by clicking here.

Privacy Policy

Your private information is our priority. This Statement of Privacy applies to www.cidrobertsphotography.com and Cid Roberts Photography LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Cid Roberts Photography LLC include www.cidrobertsphotography.com. The Cid Roberts Photography LLC website is a ecommerce site. By using the Cid Roberts Photography LLC website, you consent to the data practices described in this statement. Collection of your Personal Information In order to better provide you with products and services offered on our Site, Cid Roberts Photography LLC may collect personally identifiable information, such as your: If you purchase Cid Roberts Photography LLC's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future. Use of your Personal Information Cid Roberts Photography LLC collects and uses your personal information to operate its website (s) and deliver the services you have requested. Cid Roberts Photography LLC may also use your personally identifiable information to inform you of other products or services available from Cid Roberts Photography LLC and its affiliates. Sharing Information with Third Parties Cid Roberts Photography LLC does not sell, rent or lease its customer lists to third parties. Cid Roberts Photography LLC may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these - First and Last Name - Mailing Address - E-mail Address - Phone Number This is a RocketLawyer.com document. services to Cid Roberts Photography LLC, and they are required to maintain the confidentiality of your information. Cid Roberts Photography LLC may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cid Roberts Photography LLC or the site; (b) protect and defend the rights or property of Cid Roberts Photography LLC; and/or (c) act under exigent circumstances to protect the personal safety of users of Cid Roberts Photography LLC, or the public. Tracking User Behavior Cid Roberts Photography LLC may keep track of the websites and pages our users visit within Cid Roberts Photography LLC, in order to determine what Cid Roberts Photography LLC services are the most popular. This data is used to deliver customized content and advertising within Cid Roberts Photography LLC to customers whose behavior indicates that they are interested in a particular subject area. Automatically Collected Information Information about your computer hardware and software may be automatically collected by Cid Roberts Photography LLC. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Cid Roberts Photography LLC website. Use of Cookies The Cid Roberts Photography LLC website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Cid Roberts Photography LLC pages, or register with Cid Roberts Photography LLC site or services, a cookie helps Cid Roberts Photography LLC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Cid Roberts Photography LLC website, the information you previously provided can be retrieved, so you can easily use the Cid Roberts Photography LLC features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Cid Roberts Photography LLC services or websites you visit. Links This is a RocketLawyer.com document. This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Security of your Personal Information Cid Roberts Photography LLC secures your personal information from unauthorized access, use, or disclosure. Cid Roberts Photography LLC uses the following methods for this purpose: When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. Right to Deletion Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: Please note that we may not be able to comply with requests to delete your personal information if it is necessary to: - SSL Protocol • Delete your personal information from our records; and • Direct any service providers to delete your personal information from their records. • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us; • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity; • Debug to identify and repair errors that impair existing intended functionality; • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; • Comply with the California Electronic Communications Privacy Act; • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent; This is a RocketLawyer.com document. Children Under Thirteen Cid Roberts Photography LLC does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. E-mail Communications From time to time, Cid Roberts Photography LLC may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from Cid Roberts Photography LLC or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Cid Roberts Photography LLC, you may opt out of such communications by clicking on the "unsubscribe" button.. Changes to this Statement Cid Roberts Photography LLC reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy. Contact Information Cid Roberts Photography LLC welcomes your questions or comments regarding this Statement of Privacy. If you believe that Cid Roberts Photography LLC has not adhered to this Statement, please contact Cid Roberts Photography LLC at: Cid Roberts Photography LLC PO Box 872 New York, New York 10116 Email Address: info@cidroberts.com Telephone number: 2124571259